Home » Giving Great Customer Service: a practical guide for managers and their employees (Business Skills Development Series Book 2) by Tracy Tappenden
Giving Great Customer Service: a practical guide for managers and their employees (Business Skills Development Series Book 2) Tracy Tappenden

Giving Great Customer Service: a practical guide for managers and their employees (Business Skills Development Series Book 2)

Tracy Tappenden

Published August 18th 2014
ISBN :
Kindle Edition
69 pages
Enter the sum

 About the Book 

Getting better at meeting customers needs is now universally recognised as the most important challenge facing any organisation. The knowledge, attitude and ability to accomplish this task are not, however, widely found. This workbook will enableMoreGetting better at meeting customers needs is now universally recognised as the most important challenge facing any organisation. The knowledge, attitude and ability to accomplish this task are not, however, widely found. This workbook will enable you to grasp all the main elements of customer care, and will establish firm foundations on which further development can be based. The book is recommended reading for all Managers and will also be useful for those tasked with delivering customer service. It will bring benefits both to you personally, and to your organisation.